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General

Billing & Subscription

  • My Account is Still Free After Upgrading
  • Turning off automatic renewal or canceling my account
  • I want to put my account on hold or suspend my subscription
  • Is it possible to view my Payment History on the site?
  • How do I update my billing or payment information?
  • How do I change the credit/debit card associated with my account?
See all 17 articles

Account Info & Settings

  • Can I transfer my account to another site?
  • Account privacy
  • Terms & Conditions
  • Privacy Policy
  • How do I change my location?
  • Stop Email Notifications – Unsubscribe Me
See all 13 articles

Matching & Member Communication

  • Same Sex Matching
  • Favorites - Explained
  • My matches are the same gender as I am
  • Searching for Matches
  • Matches do not meet my criteria
  • What is Today’s Birthdays?
See all 23 articles

Profile & Photos

  • Greeting Text Guidelines
  • Updating/Changing a Username
  • How do I update my greeting?
  • How do I view my own profile?
  • Photo Guidelines: Tips and Rejection Reasons
  • How do I hide my profile?
See all 14 articles

Safety & Suggestions

  • How do I report a concern?
  • What is Phishing?
  • Report a Vulnerability or Security Issue
  • Do you have an Android App?
  • iPhone, iPad Apps
  • Recommended Browsers
See all 11 articles

Technical Issues

  • Contacting Customer Care
  • How to change the font size
  • Live Chat - Requirements
  • How do I disable my pop-up blocker?
  • Site is Timing Out
  • Issues with the Chat Feature
See all 8 articles
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